Returns & Exchanges

Returns

You have 14 days upon the receipt of your order to request to return or exchange your item(s). Once we receive your request, we will provide you with a prepaid return label and the items must be dispatched within 14 days. Your refund will be issued within 10-14 working days upon reception of your return to your original payment method and you will receive a confirmation e-mail.

All Items must be returned in their original condition, unwashed, with original tags attached in original packaging. If your returned item is in used condition, we will not accept your return and deliver it back to your original shipping address.

Exchanges

Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.

Should you be interested in a different style or size, please return your item/s to us and simply purchase the new piece separately at tommazo.com Items cannot be returned or exchanged during sales.

How to return

To return your product, please contact our customer service via e-mail at:
info@tommazo.com

Return import duties

When returning items from outside the EU, you may incur import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them. Please note that we will deduct any eventual import duties related to your return from your refund.